Forwarded to Human
Conversations that were escalated from AI to human agents.
423
Total Forwarded
32
This Week
12 min
Avg. Wait Time
22%
Escalation Rate
Escalation History
Conversations forwarded to human agents
TKT-1233resolved
Billing question about subscription
Sarah Johnsonsarah@example.com
Reason: Complex billing issue requiring manager approval
Mike Chen
8 messages
Forwarded: 2024-12-05 11:00Resolved: 2024-12-05 14:30
TKT-1234in-progress
Cannot login to my account
John Smithjohn@example.com
Reason: Security verification requiring human review
Jane Doe
6 messages
Forwarded: 2024-12-05 10:15TKT-1232in-progress
How to export my data?
David Wilsondavid@example.com
Reason: Custom data export requirements
Technical Team
4 messages
Forwarded: 2024-12-05 09:30TKT-1233resolved
Follow-up on billing dispute
Sarah Johnsonsarah@example.com
Reason: Customer requested escalation to manager
Billing Manager
12 messages
Forwarded: 2024-12-04 16:45Resolved: 2024-12-04 17:30
TKT-1234resolved
Account access issues - urgent
John Smithjohn@example.com
Reason: Customer requested to speak with human agent
Mike Chen
7 messages
Forwarded: 2024-12-04 14:20Resolved: 2024-12-04 15:45