Reports Dashboard
Comprehensive analytics and insights for your support operations.
Ticket Volume
2,456
+12% from last period
Track ticket creation trends over time
Resolution Time
2.4h
-18% from last period
Average time to resolve tickets
Agent Performance
12
agents from last period
Individual agent metrics and rankings
AI Performance
78%
+5% from last period
Jeff AI resolution rate and accuracy
Automation Rate
64%
+8% from last period
Percentage of tickets handled by AI
Customer Satisfaction
4.6/5
+0.2 from last period
CSAT scores and feedback analysis
Total Tickets This Month
2,456
AI Resolution Rate
78%
Customer Satisfaction
4.6/5
Recent Reports
Previously generated reports
Weekly Performance Summary
Dec 5, 2024 | Automated
Monthly Ticket Analysis
Dec 1, 2024 | Automated
Agent Productivity Report
Nov 28, 2024 | Manual
AI Training Effectiveness
Nov 25, 2024 | Manual