Resolution Time
Average time to resolve tickets by category.
2.4h
Avg Resolution Time
15min
First Response
95%
SLA Met
-18%
Improvement
By Category
Average resolution time per ticket category
Billing
234 tickets
1.2h
avg resolution
Technical
189 tickets
3.5h
avg resolution
Account
156 tickets
0.8h
avg resolution
Sales
98 tickets
2.1h
avg resolution
Feature Request
67 tickets
4.2h
avg resolution