Agent Performance
Individual agent metrics and rankings.
12
Active Agents
639
Total Tickets
2.2h
Avg Resolution
4.6
Avg Satisfaction
Agent Leaderboard
Performance rankings for the current period
1
MCMike Chen
148/156 resolved
1.8h
Avg Time
4.8
CSAT
2
JDJane Doe
138/142 resolved
2.1h
Avg Time
4.7
CSAT
3
ATAlex Turner
120/128 resolved
2.4h
Avg Time
4.5
CSAT
4
SWSarah Wilson
112/115 resolved
1.9h
Avg Time
4.6
CSAT
5
DLDavid Lee
95/98 resolved
2.8h
Avg Time
4.4
CSAT